Setup and troubleshooting
Smart TV remote setup and troubleshooting
Choose your TV or the problem you need to solve. To see every supported platform in one place, start with the universal TV remote app overview. These guides explain local-network setup, first-time authorization and the limits of using a phone as a remote.
Choose your TV
- Samsung Tizen setupFind the TV and approve access on screen.
- LG webOS setupPair, and tell standby problems apart from discovery problems.
- Sony BRAVIA setupIdentify the TV platform before connecting.
- Roku TV and Roku player setupCheck network access and which device you are controlling.
- Android TV and Google TV setupEnter the pairing code shown on the TV.
- TCL platform guideChoose Roku, Google TV, Android TV or Fire TV.
- Hisense platform guideChoose VIDAA or the platform your set actually runs.
- Fire TV and Fire Stick setupTurn on ADB debugging, then approve the app.
- Vizio SmartCast setupPair with the PIN shown on the TV.
Solve a connection problem
TV not found on Wi-Fi is the starting point when the device list is empty. If you use an iPhone, check Local Network permission before changing router settings.
If discovery fails but your TV is online, find its IP address and connect manually. If a Samsung TV is found but rejects you, use the Samsung connection-denied guide. A Fire TV that never responds usually needs ADB debugging turned on.
Understand what a phone remote can do
- Lost TV remoteWhen your phone can replace it, and when you need another control.
- Samsung remote not workingFix or re-pair the physical remote, and use your phone meanwhile.
- Turn on your TV with your phoneThe standby setting each brand needs before a phone can wake it.
- TV remote without Wi-FiLocal networking, internet access and infrared are different things.
- Phone keyboard for TVTyping on the TV, and why a text field may not accept it.
- Remote control vs casting and mirroringChoose the function you actually need.
- TV remote on a laptop or onlineWhy a website cannot reach your TV, and what to use instead.
- iPhone as a TV remoteNo infrared needed: set up an iPhone or iPad over Wi-Fi.
Before following a guide
Keep the TV screen visible and use a trusted home network. Your phone cannot bypass a TV’s approval prompt. Menu names differ by software version; check the manual for your model when they do not match.
Read the compatibility table for platform support. Report a model-specific problem with the app version, TV firmware and the exact point of failure, or browse the public support board.