Public support board
What we're fixing, building, and turning down.
Every ticket here has been reviewed and published by the maintainer. Statuses and priorities are ours; the reports come from people using the app.
- 9
- Open tickets
- 1
- Shipped this year
- Public
- Every answer, on the board
Start here
Eight situations cover most reports. Open one before you write a ticket.
Three things, in order. Keep the phone and the TV on the same Wi-Fi network — a 2.4 GHz guest network and a 5 GHz main network count as different. Turn off VPN or Private Relay while pairing. And wake the TV, because some models stop answering discovery in standby. If the network hides broadcast traffic entirely, use Enter IP manually at the bottom of the TV list.
No. TV Remotly talks to the television over your Wi-Fi, so it works on any phone. The trade-off is that a TV with no network connection cannot be controlled at all — that is a limitation of the approach, not a bug.
Discovery. Finding TVs means sending a broadcast on your own network and listening for replies. Nothing is uploaded, there is no account, and the app has no server to send anything to.
Each platform exposes a different set of commands. A TV may accept power and volume but refuse source switching or text entry. The Supported TVs table shows what is confirmed per platform; if a button fails on something marked fully supported, that is worth a ticket.
Mirroring depends on what the TV supports, and it is the first thing to fail on a congested 2.4 GHz network. Try casting a single video, photo or track first — if that works, the connection is fine and the problem is mirroring specifically. Fire TV sticks have a known issue on the board.
No, and deliberately. Commands go straight from your phone to the TV on your own network. Remote access would need a relay server in the middle, which is why that request was turned down on the board.
No account, and nothing to sign up for. Download it and it works.
The developer account is in review. The iOS build follows the same feature set; the App Store button turns on the day it is approved.
The board
Filter by status, then open a ticket for the full history.
11 tickets shown
- 6666 people reported thisUse the phone's physical volume keys as TV volumePlannedRequested repeatedly: hold the phone without looking and change TV volume with the hardware keys.TVR-098Feature requestAllUpdated 12 Sept 2026
- 5252 people reported thisCustom button layout per saved TVShippedReorder and hide buttons so each TV shows only the controls it actually has.TVR-087Feature requestAllUpdated 29 Aug 2026
- 4141 people reported thisSamsung Tizen drops the connection after about 30 seconds idleIn progressThe remote stops responding once the screen has been idle. Reopening the app reconnects it.TVR-104BugSamsung TizenUpdated 17 Sept 2026
- 3131 people reported thisHome screen widget with power and volumePlannedSkip opening the app for the two controls people use most.TVR-076Feature requestAndroidUpdated 18 Aug 2026
- 2323 people reported thisLG webOS 3 TVs pair but the keys do nothingInvestigatingThe TV appears in the list and accepts the pairing prompt, then ignores every command.TVR-091Device issueLG webOSUpdated 15 Sept 2026
- 1818 people reported thisScreen mirroring stalls on Fire TV sticksInvestigatingMirroring connects, shows one frame, then freezes. Casting a single video file works fine.TVR-089BugAmazon Fire TVUpdated 14 Sept 2026
- 99 people reported thisControl a TV on a different subnet or over VPNNot plannedReach the living room TV from outside the house or across a segmented network.TVR-081Feature requestAllUpdated 19 Aug 2026
- 00 people reported thisVolume keys do nothingInvestigatingCategory: Something is broken Nothing happens when I press them at all. --- The details below help us investigate. Please keep them in your message. TV Remotely 1.0.0 Platform: ios undefined TV: Samsung / TizenTVR-108BugSamsung TizenUpdated 19 Sept 2026
- 00 people reported thisSupport picture-in-picture modeInvestigatingCategory: Feature request It would help a lot while browsing channels. --- The details below help us investigate. Please keep them in your message. TV Remotely 1.0.0 Platform: ios undefined TV: Samsung / TizenTVR-107Feature requestSamsung TizenUpdated 19 Sept 2026
- 00 people reported thisVolume keys do nothingInvestigatingCategory: Something is broken Nothing happens when I press them at all. --- The details below help us investigate. Please keep them in your message. TV Remotely 1.0.0 Platform: ios undefined TV: Samsung / TizenTVR-106BugSamsung TizenUpdated 19 Sept 2026
- 00 people reported thisBase URL discovery smoke testInvestigatingVerifying the API returns absolute URLs that an app can actually open.TVR-105BugSamsung TizenUpdated 19 Sept 2026