Privacy Policy

TV Remotely has no user accounts, no sign-in, and no advertising SDKs.

We do not collect your name, contacts, precise location, browsing history, or any advertising identifier.

We do not track you across apps or websites, and we do not build a profile about you.

Remembered TVs: the name, network address, and model type of TVs you have connected to, so the app can reconnect automatically. This is kept in the app’s private storage on your device.

Wi-Fi network code: for each remembered TV, a short one-way code for the Wi-Fi network it was last seen on, so the app can tell which of your TVs are on the network you are using now. The code is worked out on your phone from the announcement your router makes on the local network. It is not your Wi-Fi name, and it cannot be turned back into your router’s address or identity.

Pairing credentials: tokens, PINs, and pre-shared keys issued by your TV during pairing. These are stored in the iOS Keychain or Android EncryptedSharedPreferences, never in plain text.

Preferences: your selected appearance, haptics and sound settings, remote shortcuts, app favourites, and local app-launch counts.

All of this stays on your device. None of it is transmitted to us. Deleting the app removes your remembered TVs and preferences. On iPhone and iPad, the pairing credentials and a record of when the app was first installed are kept in the iOS Keychain, which iOS does not clear when an app is deleted, so a reinstalled app can reconnect to your TVs without pairing again. To remove pairing credentials, use "Clear saved TVs and layouts" in Settings before deleting the app, or reset the TV’s list of paired devices.

TV Remotely scans your Wi-Fi network to find compatible TVs and communicates with them directly over that network. These connections go from your phone to your TV; they do not pass through any server we control.

iOS asks for permission before the app can use the local network, and you can revoke that permission at any time in Settings.

When it starts, TV Remotely downloads a small settings file from tvremotely.com. It is used to show service notices and to tell you when an update is needed. The request sends nothing about you, your phone or your TVs; as with any web request, our server receives your IP address.

TV Remotely never asks for access to your photo or music library. When you cast a photo, video or song, you pick it in your phone’s own system picker, and the app receives only the items you choose.

To play an item, the app briefly runs a local web server on your phone so your TV can fetch the file over your home network. It is reachable only from your network, only while casting, and only for the item you selected. Your media is never uploaded to us.

If you send a report or a reply from Settings › Support, we receive what you write, a title, the make, platform and model of your TV (for example "Samsung Tizen UA55NU7100"), your phone’s operating system and the app version. Reports and replies are published on our public support board, after we review them, so others with the same TV can find the answer.

A report also includes the app’s recent diagnostic events (up to the last 50) unless you switch off "Attach diagnostics" on the form. These describe what the app did — scans, connections, pairing and casting results, error messages — and can include the name you gave your TV and the names of apps launched from the remote. The app removes network addresses, MAC addresses and network host names from them before they are stored. You can read the full log first in Settings › Support › Event log. We never publish your TV’s network address or any device identifier.

So that people can block a poster, the app sends a random poster ID with each report and reply. It is generated by the app, is not derived from your device, and is separate from the ID used for votes. The board stores and shows only a scrambled (hashed) form of it, which links your posts to each other but not to you or your device. If you block someone, the app hides their posts on your phone and tells us which post and author you blocked, so we can review it.

You can add an email address so we can reply to you. It is never published, is stored separately from the public report, and is used only to answer that request. To have a report or your email removed, write to support@tvremotely.com.

TV Remotely uses Google Analytics for Firebase to learn whether the app works and which TVs it needs to work better with. It is on by default and you can turn it off at any time in Settings › Privacy & data.

While it is on, Firebase processes a randomly generated app-instance identifier, basic device and app information (such as device model, operating system, app version, language, and a coarse location derived by Google from your IP address), and how often and how long the app is used.

It also receives a small set of app events: which tab you open; how many TVs a scan found; whether connecting to, pairing with or turning on a TV worked, how the TV asked for approval (an on-screen prompt or a code), and whether you reached it from the list, a saved TV or a typed-in address; whether a connection dropped; whether a cast, screen mirroring or an app launch started and how it ended; how many TVs you have saved; and, when something fails, a general category of the error (for example "timeout" or "format not supported"). These events carry the make and platform of the TV involved (for example "Samsung" and "Tizen") and, for a cast, whether it was a photo, video, music, YouTube or a web page. Each event carries a random code that links the start of one action to its result and identifies nothing else.

For the remote itself, analytics receives only whether a command reached the TV (once per connection, with the kind of button, such as "volume"), how many commands were sent in a session counted in ranges (for example "4–9"), and the kind of button when the TV does not support one. Individual remote button presses are not recorded.

Analytics never includes the names, model numbers or network addresses of your TVs, your Wi-Fi name, what you watch, which apps you launch, what you type, the text of an error message, or the file, link or content you cast. It does not use an advertising identifier, and advertising and personalisation signals are switched off.

Turning analytics off stops collection and resets the app-instance identifier on your device. Data already sent is kept by Google Analytics only for the limited retention period configured for the app, then deleted. Google processes this data under its own privacy policy.

TV Remotely is not directed at children under 13 and does not knowingly collect personal information from them.

There are no accounts, so there is no profile to access, correct, or delete on our side. You can remove what the app has stored with "Clear saved TVs and layouts" in Settings, which also erases pairing credentials, or by removing individual TVs from the device list. Deleting the app removes everything except what iOS keeps in the Keychain (see "Information stored on your device").

Usage analytics is tied only to a random app-instance identifier, not to your name or email, so we cannot look it up by who you are. Turning it off in Settings stops collection and resets that identifier. For any other request, contact support@tvremotely.com.

If this policy changes, the updated version will appear here with a new effective date.

Questions about privacy: support@tvremotely.com

The support board on tvremotely.com is the same board the app posts to. A report or reply you file here is reviewed before it appears and is then public, so leave out anything you would not put in public. An email address is optional, is stored separately from the public report, is never shown on the board, and is used only to answer you.

To count a vote once per person we keep a random identifier in a cookie in your browser and store a one-way hash of it against that ticket; the hash is different for every ticket, so it cannot be linked back to you or followed across the board. To stop spam we store a one-way hash of your IP address and your browser’s user-agent string alongside submissions. We never store your IP address itself. Posts made on this website carry no poster ID.

Until TV Remotely is available in the App Store and Google Play, you can leave your email address on this website to be told when it is. We store that address, which phone you said you use (iPhone, Android or either), the page you signed up on, the date, and a one-way hash of your IP address to stop the form being abused. We never store your IP address itself.

We use the address for one purpose: a single email when the app becomes available. It is not added to a newsletter, shared or sold, and it is not connected to anything you post on the support board. After that email is sent, the whole list is deleted. To have your address removed sooner, write to support@tvremotely.com.

When you report or block a post in the app, we store a scrambled (hashed) form of your poster ID, the post concerned, the poster ID of its author if it has one and, for a report, any reason you give. We use this only to review the post, and we act on reports within 24 hours: we may unpublish posts or ban a poster ID from the board.

Network addresses, MAC addresses and network host names are removed from reports and replies when they reach our server, including ones sent by older versions of the app.

This website uses Google Analytics to count visits and see which pages people find useful. It sets cookies in your browser and sends Google your approximate location derived from your IP address, your device and browser type, and the pages you view here. It is used to understand traffic in aggregate, never to identify you, and it is not connected to anything you post on the support board. An ad blocker or a privacy-focused browser will usually stop it from loading. The website’s analytics is separate from the app’s: turning analytics off in the app does not affect this website, and the reverse.

This website is hosted on Vercel and the support board is stored in a Supabase database. Both act only as processors for the data described here. Ask at support@tvremotely.com and we will delete anything you posted.