Troubleshooting

• Troubleshooting

  TV not found on Wi-Fi

  Start here when your TV is missing from the device list. Check the network, permissions and discovery.

  General guide

  #Local network#Permissions
• Troubleshooting

  TV found, but not connecting

  Your TV appears in the list but pairing or control fails. Work through the next checks.

  General guide

  #Pairing#Local network
• Troubleshooting

  iPhone Local Network permission

  Allow your iPhone to find compatible TVs on your home network.

  iPhone / iPad

  #Permissions#Local network
• Troubleshooting

  Connect to a TV by IP address

  Find your TV’s local IP address and try a manual connection when discovery fails.

  General guide

  #Local network#Pairing
• Troubleshooting

  Samsung TV connection denied

  Check TV permissions and remove a rejected pairing before connecting again.

  Samsung

  #Permissions#Pairing
• Troubleshooting

  Enable ADB debugging on Fire TV

  Find the developer setting and approve your phone’s connection on the TV.

  Fire TV

  #Permissions#Pairing
• Troubleshooting

  Samsung remote not working

  Troubleshoot or re-pair the physical remote and see when your phone can help.

  Samsung

  #Physical remotes#Pairing
• Troubleshooting

  TV volume button not working

  Find out whether your TV, streaming box or external speakers control the sound.

  General guide

  #Sound & volume
• Troubleshooting

  Pairing an older Android TV

  Check whether your TV offers the modern remote service or an older control path.

  Android / Google TV · Sony

  #Pairing
• Troubleshooting

  Smart TV connected to Wi-Fi but no internet

  Find out whether the TV, router or internet service is causing a connected-but-offline message, then try safe checks for your model.

  General guide

  #Local network
• Troubleshooting

  TV keeps disconnecting from Wi-Fi

  Trace repeated TV Wi-Fi drops to weak signal, the home network or the television, with low-risk checks before resetting settings.

  General guide

  #Local network
• Troubleshooting

  TV cannot find a 5 GHz Wi-Fi network

  Find out whether the TV supports your router’s 5 GHz network, then check band settings and signal without changing router settings blindly.

  General guide

  #Local network

Menu names and features vary by TV model. See how we test or explore the TV Remotely overview.