THE TV REMOTELY GUIDE LIBRARY
Troubleshooting
Diagnose smart TV picture, sound, Wi-Fi, app and control problems with checks that explain what each result means.
FIND YOUR NEXT STEP
Troubleshooting71
TV cannot connect to Wi-Fi at all
Separate a missing network, rejected password and failed connection, then use the matching checks for your TV and router.
General guideTV works on a hotspot but not the home Wi-Fi
Use a temporary phone hotspot as a comparison test, understand what it rules out, and narrow the home-network problem safely.
General guideTV Wi-Fi option is missing or greyed out
Distinguish a disabled Wi-Fi control from an empty network list, try safe recovery steps, and know when to contact the TV maker.
General guideTV date and time is wrong and internet apps fail
A wrong TV clock can disrupt network checks and apps. Learn which clock checks apply to your model before resetting anything.
General guideTV has sound but the screen is black
Use the TV menu, input and connected-device checks to narrow down a black screen when audio still plays.
General guideTV picture flickers during playback
Use a picture test and source comparison to narrow flicker, then change model-specific picture processing only when it fits the symptom.
General guideLines on a TV screen: test whether they follow the source
Check whether lines appear on the TV menu and built-in picture test before troubleshooting an HDMI cable or asking for service.
General guideTV picture is too dark: check the source, settings and screen
Find out whether a dark TV picture comes from energy-saving settings, one source or a display issue using low-risk comparisons.
General guideTV picture has a blue or purple tint
Compare the color cast across sources and the TV’s own picture test to narrow an external signal or screen problem.
General guideTV picture freezes but sound continues
Compare frozen TV video across titles, apps and inputs to identify a source, streaming or TV-wide fault when sound keeps playing.
General guideTV shows a double image or ghosting
Check whether a TV double image follows motion, a broadcast channel or every input before changing picture settings or requesting repair.
General guideTV has a bright spot or dark patch
Compare a bright spot or dark patch across TV menus, picture tests and sources. Learn when settings will not fix a display defect.
General guide
Menu names and features vary by TV model. See how we test or explore the TV Remotely overview.
A LITTLE EXTRA HELP
Your TV has its own story.
Can’t find your answer? Browse real support reports or tell us where you got stuck.
Keep your TV screen visible during setup. A phone remote cannot bypass a TV’s approval prompt or connect an offline TV to Wi-Fi.