THE TV REMOTELY GUIDE LIBRARY
Troubleshooting
Diagnose smart TV picture, sound, Wi-Fi, app and control problems with checks that explain what each result means.
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Troubleshooting71
LG webOS apps cannot reach the internet
Read LG webOS network status and compare apps and a hotspot to separate TV connectivity from a service or home-router problem.
Sony BRAVIA restarts while watching TV
Distinguish Sony BRAVIA restart loops from standby timers and HDMI power commands, then record evidence for model-specific support.
Roku TV reports a network connection error
Use Roku’s connection test to separate Wi-Fi association from internet access, interpret the result and reconnect safely.
RokuFire TV is stuck on its loading screen
Compare a frozen Fire TV logo with a boot loop, then check the correct power, HDMI and recovery guidance for a stick or TV.
Fire TVTV turns on by itself
Trace unexpected TV wakeups to timers, remotes, HDMI-CEC or network control, using one controlled change at a time.
General guideBluetooth device will not pair with a TV
Check TV Bluetooth audio support, pairing mode and accessory connections when headphones or a speaker will not pair.
General guideTV cannot read a USB drive
Separate an undetected USB drive from unsupported media files, then check TV port, storage format and power without risking your files.
General guideTV cannot find broadcast channels after a retune
Check the tuner source, antenna feed and scan settings when a TV finds no channels after retuning, before replacing equipment.
General guideGuest Wi-Fi and mesh networks hiding a TV remote
A phone remote may fail to find a TV even while both devices have internet.
General guideGoogle TV remote pairing code does not appear
When a Google TV phone remote shows no pairing code, first confirm the TV is already set up, awake and on the same local network as the phone.
Android / Google TVRestore your original TV home screen after a cleanup
Use the original state record to recover Home, then verify network, inputs and remote control.
Android / Google TV
Menu names and features vary by TV model. See how we test or explore the TV Remotely overview.
A LITTLE EXTRA HELP
Your TV has its own story.
Can’t find your answer? Browse real support reports or tell us where you got stuck.
Keep your TV screen visible during setup. A phone remote cannot bypass a TV’s approval prompt or connect an offline TV to Wi-Fi.