THE TV REMOTELY GUIDE LIBRARY
Troubleshooting
Diagnose smart TV picture, sound, Wi-Fi, app and control problems with checks that explain what each result means.
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Troubleshooting71
TV apps keep signing you out
Find why TV streaming apps repeatedly request sign-in. Compare account security changes, app data clearing and sessions lost after restart.
General guideSubtitles are missing or out of sync on TV
Locate the caption controls for broadcast, streaming apps, HDMI players or USB video, then check missing tracks and subtitle timing.
General guideTV says no signal on an HDMI input
Trace an HDMI no-signal message through source power, input selection, cable and video-format checks before replacing equipment.
General guideHDMI picture cuts out intermittently
Isolate brief HDMI picture dropouts from flicker and input switching, then compare cables, direct connections and supported signal modes.
General guideGame console will not show on the TV
Check console power, HDMI input and direct connection, then use the console maker’s supported display recovery if the TV stays blank.
General guideHDMI device will not display in 4K
Find where a 4K HDMI signal fails by checking the TV port, source output, cable, receiver and supported video modes together.
General guideTV switches HDMI inputs by itself
Identify the device or remote switching TV inputs unexpectedly, and understand the effects of changing HDMI-CEC controls.
General guidePC text looks blurry on a TV over HDMI
Improve blurry computer text on a TV by checking native resolution, desktop scaling and supported PC input settings.
General guideAV receiver blocks the HDMI picture
Compare direct HDMI with the AV receiver path to find input, output, pass-through or signal-format causes of a missing TV picture.
General guideHDMI splitter shows picture on only one screen
Isolate a blank HDMI splitter output using one display and cable at a time, then check shared resolution and device compatibility.
General guideAirPlay cannot find the TV
Check AirPlay receiver support, settings and the local network when an iPhone, iPad or Mac cannot find a TV.
iPhone / iPadChromecast cannot find a TV on the network
Check Google Cast receiver setup and local discovery when a phone or computer cannot find the TV on the network.
General guide
Menu names and features vary by TV model. See how we test or explore the TV Remotely overview.
A LITTLE EXTRA HELP
Your TV has its own story.
Can’t find your answer? Browse real support reports or tell us where you got stuck.
Keep your TV screen visible during setup. A phone remote cannot bypass a TV’s approval prompt or connect an offline TV to Wi-Fi.